Frequently Asked Questions
A: DaVita Rx is a full-service pharmacy designed specifically for dialysis patients. All prescriptions are dispensed by licensed pharmacists with specialized kidney care training. We keep our patients’ kidney disease in mind as we review every prescription for appropriate dosing and possible drug interactions, as well as patient and drug information.
A: DaVita Rx provides pharmacy services to hemodialysis, home hemodialysis (HHD) and peritoneal dialysis (PD) patients.
A: DaVita Rx accepts most commercial and government plans.
A: To get started, call DaVita Rx directly at 1-888-DAVITARX (1-888-328-4827) or let your dialysis provider know that you’re interested in enrolling. DaVita Rx will check your insurance to verify that you’re eligible. Then, you decide which prescriptions you would like us to fill and we’ll take it from there.
A: There is no extra charge for DaVita Rx’s refill reminders, prescription medication delivery and other services. You are simply responsible for any copays set by your insurance plan, just like at other pharmacies. Additionally, we can provide information on third-party programs that may be able to assist you with the cost of your medications.
A: Yes, like any other pharmacy, DaVita Rx requires prescriptions for any medications that are not over-the-counter. Prescribers may submit prescriptions to DaVita Rx in the following ways:
Faxed directly to 1-866-667-1831
Called into DaVita Rx at 1-888-DAVITARX (1-888-328-4827)
Sent as an electronic prescription
A: The Refill Management System (RMS) helps make it easier for you to manage your prescription medication refills. Eligible prescriptions enrolled in RMS will be sent to you a few days before you should run out of your prescription medication.
When you have used the last refill or the prescription is about to expire, DaVita Rx will contact your prescriber to renew the prescription so that you continue to receive the prescription medication.
For additional details about RMS, please click here
A: Not in most cases. We work directly with your prescribers for existing prescriptions. All new prescriptions and/or any prescriptions with no refills will need to be faxed, phoned, or sent in via ePrescribe (where permissible) by your prescriber(s).
A: Yes. DaVita Rx can fill prescriptions from any prescriber. DaVita Rx carries most prescription medications, with the exception of some controlled substances (such as hydrocodone and oxycodone), durable medical equipment (DME) and certain diabetic supplies. For a list of excluded medications and diabetic supplies/medical equipment, click here . DaVita Rx also offers many over-the-counter (OTC) medications such as aspirin and vitamins. Please ask your care team or call DaVita Rx toll-free at 1-888-DAVITARX (1-888-328-4827) for more information.
A: In the rare event that a prescription needs to be expedited due to unforeseen circumstances, DaVita Rx is able to accommodate these requests. However, due to our automated machinery DaVita Rx is unable to package prescription medications in special packaging (e.g. pill packs, individual dosing cards). DaVita Rx is also unable to compound prescriptions due to stability restrictions during the mail-order process.
A: For one-time or urgent prescriptions (for example: antibiotics, pain medications, etc.) we recommend taking the prescriptions to your local pharmacy. If this is not a one-time or urgent prescription but something that you will be taking on a regular basis (for example blood pressure, diabetes, heart medications), the emergency room or hospital prescriber can send the prescription directly to DaVita Rx via fax (or ePrescribe, where permissible). Additionally, if this medication was initially filled at your local pharmacy and has refills, any remaining refills can be transferred to DaVita Rx.
A: Because we specialize in serving dialysis patients, DaVita Rx will typically have any needed medications in stock. In the rare and unlikely event that we do not have your medication in our inventory, the medication will be ordered for you, and its shipment will be expedited.
A: Any newly-prescribed medication that you need on the same day should be filled through a local retail pharmacy to ensure that you receive it as soon as possible. If you will need this medication on a regular basis, DaVita Rx can have the prescription transferred from your local retail pharmacy so that we can fill it for you in the future.
A: A DaVita Rx pharmacist trained in kidney care will review all of the prescriptions that you provide for accuracy and safety in accordance with national guidelines, standards and clinical evidence for renal medications, such as from the National Kidney Foundation. This includes reviewing and evaluating prescriptions for possible medication issues, dosage concerns, duplicate drug therapies and more.
A: DaVita Rx will substitute for generic medications whenever possible, unless otherwise requested by you or your prescriber. Generics are defined by the Food and Drug Administration (FDA) as medications created to be the same as already marketed brand-name drugs in dosage form, safety, strength, route of administration, quality, performance characteristics and intended use.
A: DaVita Rx offers flexible payment options:
1) Recurring and one-time payments may be made by using debit/credit cards (Visa, MasterCard, American Express and Discover). If you sign up for recurring or automatic payments, your card will be charged when your medications are dispensed.
2) Pay by check or money order upon receipt of prescriptions (an invoice will be included with your order).
3) Pay at the end of the month when you receive your itemized statement by mail.
Your dialysis center cannot accept payments.
Please mail payments to:
P.O. Box 660894
Dallas, TX 75266-0894
A: Please contact DaVita Rx toll-free at 1-888-DAVITARX (1-888-328-4827).
A: DaVita Rx business hours are Monday–Friday from 8 a.m.–10 p.m. ET, and Saturday, from 8 a.m.–5 p.m. Eastern Time ET. There is a pharmacist on call 24 hours a day, seven days a week, if you have an urgent question about one of your prescription medications.